CashBackShops FAQ

To start earning cashback, follow these steps:

1. Download the CashBackShops app and create an account
2. Use the in-app map to locate participating discount shops near you
3. Make purchases at these shops and provide your unique ID at checkout
4. Submit your transaction details in the app to generate a receipt ID
5. Your cashback will be credited to your account within 24-48 hours

Use the in-app map to locate discount shops nearby by category. Available categories include:

• Healthcare - Pharmacies, clinics, wellness centers
• Foodstuffs - Groceries, supermarkets, food vendors
• Fashion - Clothing stores, boutiques, accessories
• Gadgets - Electronics, tech stores, mobile devices
• eCommerce - Online shopping platforms
• Transport - Taxi services, ride-sharing, car rentals
• Property - Real estate agencies, property management
• Recreation - Entertainment, leisure activities
• Specialist - Niche products and services

To submit transaction details and generate your unique receipt ID:

1. Open the CashBackShops app and go to the "Submit Transaction" section
2. Enter the discount shop's Unique ID Number and PIN
3. List the goods or services purchased along with the amount paid
4. Provide your shopper's Unique ID Number and PIN
5. You can include up to 5 items per receipt
6. Submit the form to generate your unique receipt ID

You can collect your MoneyBack through several options:

• Bank Transfer - Withdraw directly to your bank account
• Store Redemption - Use your cashback as credit at participating stores
• Donations - Donate your cashback to supported causes
• 3rd Party Cashout - Transfer to another user's account

Cashouts are processed weekly and monthly. You'll need to submit your receipt unique IDs and select your preferred cashout option in the app.

Shoppers earn 1% to 30% cashback on qualifying purchases, depending on the vendor and product category. The exact percentage is determined by:

• The vendor's discount rate (1-30%)
• Your shopper grade level (higher levels get better rates)
• Current promotions and special offers
• The product category (some categories have higher base rates)

You need a minimum of ₦1,000 in your cashback balance to request a cashout. This threshold ensures that transaction fees don't disproportionately affect smaller cashouts.

Once you reach this threshold, you can request a cashout through the app, and your funds will be processed within 24-48 hours during business days.

Shoppers can cash out up to 4 times per month. This limit helps manage processing loads and ensures efficient service for all users.

If you have a special need for additional cashouts, you can contact customer support for assistance. Premium membership tiers may offer increased cashout limits.

Yes, there's a monthly maintenance fee structure based on your grade level:

• 1-Naira Shopper: ₦200 monthly fee
• 2-Naira Shopper: ₦400 monthly fee
• 5-Naira Shopper: ₦1,000 monthly fee
• 10-Naira Shopper: ₦2,000 monthly fee
• 1000-Naira Shopper: ₦4,500 monthly fee (Premium tier)

The fee is automatically deducted from your cashback balance on the first of each month. If your balance is insufficient, your account will be temporarily suspended until the fee is paid.

Vendors can set discount rates between 1% to 30% on their products and services. The appropriate rate depends on several factors:

• Profit margins - Ensure your discount doesn't eliminate your profitability
• Competition - Consider what similar businesses are offering
• Product type - Higher-margin items can support larger discounts
• Sales goals - Use discounts strategically to drive traffic

We recommend starting with a 5-10% discount and adjusting based on customer response and business performance.

Vendors need to reach a minimum of ₦10,000 in owed rebates before payout is required. This threshold:

• Reduces administrative processing for smaller amounts
• Allows vendors to accumulate rebates before payment
• Helps maintain cash flow for your business

Once you reach this threshold, you'll receive a payout demand notice, and you'll have 7 business days to fulfill your rebate obligation.

Agents earn 10% to 30% commission on referrals, depending on:

• Referral volume - Higher volumes qualify for higher rates
• Agent grade level - Higher tiers earn better commissions
• Referral category - Some categories have higher commission rates
• Promotional periods - Special campaigns may offer boosted rates

Your exact commission rate will be displayed in the app when you generate a referral receipt.

You need at least ₦10,000 in commissions to request a cashout. This threshold ensures that transaction costs are minimized and allows you to accumulate meaningful earnings before withdrawal.

Once you reach this threshold, you can request a cashout through the app, and your funds will be processed within 24-48 hours during business days.

AI Reports provide detailed analysis of your transactions, helping you:

• Track earnings - Monitor your cashback or commission income over time
• Identify spending patterns - Understand where and how you spend money
• Maximize savings - Discover opportunities to increase your cashback earnings
• Make data-driven decisions - Use insights to optimize your shopping behavior

Reports are generated automatically and can be accessed through your account dashboard. Higher grade levels receive more detailed reports with deeper insights.

AI Report Depth determines how detailed your analytics are. Higher grade levels receive more comprehensive reports:

• 1-Naira Level - 10% data depth with basic trends and summary data
• 2-Naira Level - 20% data depth with additional category analysis
• 5-Naira Level - 50% data depth with spending pattern insights
• 10-Naira Level - 75% data depth with predictive analytics
• 1000-Naira Level - 100% data depth with full insights and recommendations

Upgrading your account level increases your report depth and provides more valuable business intelligence.